7u77app collects and uses your account data only to run the services you sign up for — your wallet, transactions through Nagad and Rocket, and your access to the lobby. This policy explains exactly what we hold, why we hold it, and what you can do about it. Access to our platform depends on your local law and eligible region.
Account data protection
Nagad and Rocket transaction records
Your right to review and correct
Published support contact routes
POLICY SCOPE DETAILS
What This Policy Covers and How It Applies
We collect the information you provide when you open an account: your name, contact details, and the payment method you choose — whether that is Nagad, Rocket, or another supported route. We also record transactional data tied to deposits and withdrawals so that your account wallet stays accurate and disputes can be resolved with a clear record. Device and session data — browser type, IP address, and session timestamps — are logged automatically when you access the site. We use this data to operate your account, process transactions, detect unusual activity, and respond to queries you raise through our support channels. We do not sell your personal data to third parties. We may share limited information with payment processors and regulatory bodies only where necessary to complete a transaction or meet a legal obligation in a supported region. Data retention periods follow the requirements of applicable law in the regions where we operate. If you are accessing the platform from Bangladesh, your data is handled in accordance with applicable local requirements and the terms set out in this policy. Availability of our services depends on your local law and the eligible regions we serve.
Nagad
Transaction records linked to your Nagad deposits and withdrawals are retained as part of your account wallet history.
Rocket
Rocket payment data is processed solely to complete your requested transaction and is not shared beyond what processing requires.
Account Wallet
Your wallet balance history is stored on your account and can be reviewed from the transaction section after you log in.
Support Records
Queries you raise through our support routes are logged to help us resolve your issue and improve response accuracy over time.
INSIDE AND OUTSIDE
Where This Policy Applies Across Your Account
Not every part of your experience with 7u77app falls under this policy in the same way. The table below draws a clear line between what we control directly and what sits with a third party. Knowing the boundary helps you direct questions to the right place and understand which data practices are ours to answer for.
Account Access
Covered. Your login credentials, session data and account settings are held by us and fall fully within this policy.
Transactions
Covered for our records. Nagad and Rocket process payments on their own systems — their privacy terms apply to the data they hold on their side.
Site Content
Covered. Game lobby data, browsing behaviour on our platform and preference signals we collect are all governed by this policy.
Third-Party Services
Not covered. External links, payment processor portals and any service outside 7u77app operate under their own privacy terms.
ACTIONS YOU CAN TAKE
Review, Correct and Manage Your Account Data
You have practical control over the personal information we hold on your account. After logging in, the account settings section shows the details we have on file — your registered contact information, linked payment methods like Nagad or Rocket, and your transaction history. If something is wrong or out of date, you can submit a correction request through our support route and we will update the record. For questions about how your data is used, or if you want to understand what we hold in more detail, our support team is the right starting point. Data erasure requests are handled case by case; where local law permits and your account has no open transaction or compliance hold, we will process the request and confirm the outcome in writing. All requests are acknowledged once they reach us, and we aim to keep you informed of progress through the same channel you used to contact us. Your rights under this policy apply in supported regions and are subject to applicable local law.
Review Your Records
Log in and open the account settings page to see the contact details and payment information we hold for you.
Correct Account Details
If any detail is incorrect, submit a correction through our support channel with the accurate information and we will update it.
Raise a Data Question
For questions about retention, sharing or specific data we hold, contact support with your account reference number for a clear answer.
Request Data Removal
Erasure requests are reviewed against open transactions and legal obligations. We confirm the outcome in writing once the review is complete.
CONTACT OUR TEAM
Reach Us With Privacy Questions
If anything in this policy is unclear or you need to act on a data request, the routes below are the ones we actively monitor. Use the channel that suits you — each one goes to the same team.
Live Chat
Open the chat icon from any page on 7u77app while logged in. Describe your data query and our team will respond.
Email Support
Send your privacy question or correction request to the support address listed on the Contact page of the site.
Account Help Centre
The Help section inside your account lists common privacy and data queries with step-by-step guidance for the most frequent requests.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
Security and transparency sit at the centre of how we manage your information. Here is what is in place across the four areas that matter most to your account.
Data Storage
Account and transaction data is stored on secured infrastructure. Access is restricted to the systems and personnel needed to run your account and process your Nagad or Rocket transactions.
Cookies
We use cookies to keep your session active and remember your preferences. You can review or clear cookies through your browser settings at any time without losing your account.
Account Security
Your account is protected by login credentials you control. If you suspect unauthorised access, contact support immediately through live chat or the email route on the site.
Policy Updates
When this policy changes, we update the version date at the top of this page. Continued use of the platform after an update means you have seen the revised terms.
COMMON PRIVACY QUESTIONS
Answers to Frequent Data and Privacy Questions
These are the questions we hear most often about how your data is handled on 7u77app. If your question is not here, reach out through live chat or the support email listed on the Contact page.
What personal data does 7u77app collect when I open an account?
We collect the details you enter during registration — name, contact information and the payment method you choose, such as Nagad or Rocket. We also log session and device data automatically when you access the site. Nothing beyond what is needed to run your account is collected.
Can I see what data 7u77app holds about me?
Yes. Log into your account and go to the account settings section. Your registered details, linked payment methods and transaction history are visible there. For a fuller picture of what we hold, contact support with your account reference and we will provide the details.
How do I correct wrong information on my account?
Raise a correction request through our live chat or support email — both are listed on the Contact page. Include the detail that needs changing and the correct version. We review and update records once the request is verified, then confirm back to you on the same channel.
Does 7u77app share my data with third parties?
We share data only with payment processors like Nagad and Rocket to complete your transactions, and with regulatory bodies where the law requires it. We do not sell personal data. Third-party processors handle their share of your data under their own privacy terms.
How long does 7u77app keep my data?
Retention periods follow applicable legal requirements in the regions we serve. Transaction records are kept for as long as they may be needed for dispute resolution or compliance. If you want to know the specific period for a particular type of data, ask via the support route and we will tell you.
How do I request deletion of my account data?
Contact support through live chat or the email address on our Contact page with a deletion request and your account reference. We review each request against open transactions and legal obligations. Where deletion is possible, we process it and confirm in writing. Access and availability depend on local law and eligible regions.
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